Privacy Policy

1. Information Collection

Core capture, preview, screenshots and recordings are processed locally by default. Media is not uploaded by core capture. Data leaves your device only when you deliberately use a network feature such as Jemdo Link, account sync, avatar upload, sharing, support or diagnostics. We may process:

• Device Information: When you voluntarily send a feedback email, the email template may include your device model, operating system version, and other information to help us diagnose issues. This information is only submitted when you actively choose to send it.
• App Usage Statistics: We locally record the first installation date and launch count on your device, solely to determine whether to show a rating prompt. This data is stored in your device's local storage and is never uploaded.
• Device and telemetry data: capture-card VID/PID and chip family, app and OS versions, device model, feature events, pseudonymous installation identifiers, IP address and request metadata may be processed for compatibility, security and reliability. We do not promise that these records are always anonymous.
• Account, commerce and support data: Jemdo ID, sign-in-provider identifiers, email, profile data, plan, trial, transaction, subscription, refund and entitlement status, plus diagnostics or support messages you submit. Jemdo does not store complete payment-card details.

2. Device Permissions

The App requires the following device permissions to function properly:

• Camera Permission (All Platforms): Used to access the video input signal from your USB capture card.
• Microphone Permission (All Platforms): Used to access the audio input signal from your USB capture card.
• Photo Library/Storage Permission (iPad/Android): Used to save recorded videos and screenshots to your system photo library.
• USB Device Permission (Android): Used to access USB capture card hardware.
• File System Access (macOS/Windows): Used to save recorded files to a directory of your choice.

These permissions are used solely for the App's core features. You can revoke any permission at any time in your system settings.

3. Data Storage

• Recorded Files: Videos, screenshots, and GIF files are saved to your device's local file system or photo library and are never uploaded to any server.
• User Preferences: Settings such as resolution, frame rate, and encoding format are stored locally on your device and are never uploaded.
• Highlight Detection Data: Highlight detection analysis data is stored only in the App's runtime memory and is cleared when you exit the App.

4. Information Sharing

We do not sell personal information or use it for cross-context behavioural advertising. We disclose only what is reasonably necessary:

• To payment, app-store, identity, hosting, analytics, crash-reporting and support providers that process data for the described services.
• When you direct a share or connection, when required by law, or to protect users, Jemdo and the service from fraud or security threats.

5. Third-Party Services

We use service providers only for defined operational purposes. Their own terms and privacy notices may also apply:

• Paddle acts as Merchant of Record for eligible web purchases and processes checkout, tax, payment, fraud, subscription and refund data.
• Apple App Store and Google Play process store purchases; Apple, Google or Microsoft may also provide sign-in and platform services.
• Firebase/Google and Sentry may process crash, performance and diagnostic events configured by the applicable app version.
• Jemdo-operated account, entitlement, telemetry and diagnostic services process the records described in this Policy.
• Google ML Kit on Android performs supported OCR locally. We do not use providers to receive recording content unless you deliberately submit it for support.

Provider availability and configuration vary by platform, region and app version.

6. Children's Privacy

The App is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

7. Data Security

Since all user content is processed and stored locally on your device, data security primarily depends on your device's own security measures (such as device passcode and biometric authentication). We recommend keeping your device's operating system up to date.

8. Your Rights

Depending on applicable laws, you may have the following data rights:

• Right to Know and Access: Understand what information we collect and how it is used.
• Right to Deletion: You can uninstall the App at any time to delete all local data. Telemetry data is anonymous and cannot be linked to any individual.
• Opt-out of Telemetry: If you wish to stop the transmission of anonymous telemetry data, please contact us and we will provide a way to disable it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify users through in-app notifications or announcements on our website.

10. Contact Us

If you have any questions or suggestions regarding this Privacy Policy, please contact us at support@jemdogame.com or visit capture.jemdogame.com.

Cookie Usage

Our website uses essential cookies to save your language preferences and cookie consent status. These cookies are not used for tracking, analytics, or advertising purposes. You can manage or delete cookies through your browser settings, but this may affect some website functionality.

12. Diagnostic Data Collection

The App includes a One-Click Diagnose feature that only runs when you explicitly tap the button and grant consent. We collect: capture card hardware info, OS and hardware configuration, app version, last 5 MB of redacted application logs, and self-check results. We do not collect your name, email, phone, video/audio/screenshot content, location, contacts, or data from other apps.

• Use: only for technical support and product compatibility improvement; not for advertising or sale to third parties.
• Retention: auto-deleted after 90 days by default. You may email support@jemdogame.com with your ticket ID to request access, deletion or correction.
• You may stop using this feature anytime in app settings. Uploaded data is encrypted in transit and at rest.

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