Refund Policy

Last updated: 2026-08-29

This policy is provided by Jindu Technology Limited for paid Jemdo Studio software and PRO transactions. It does not replace mandatory consumer rights or a store's required refund process.

1. Scope and purchase channel

Use the channel that processed the payment:

  • Web purchases for macOS, Windows and Android Direct: Paddle is the Merchant of Record.
  • iPadOS/iOS purchases: Apple App Store.
  • Google Play Android purchases: Google Play. Physical hardware returns follow the store's hardware return policy.

2. 14-day refund window

You may request a full refund within 14 calendar days after each payment, including an initial charge or renewal:

  • The request must identify the transaction and reach the original purchase channel within the 14-day window.
  • We may verify purchase ownership and protect against fraud or repeated abuse.
  • Using the service during the window does not remove this voluntary policy unless applicable law validly provides otherwise.
  • If local law gives you longer or additional rights, those rights prevail.

3. How to request

Keep your receipt or transaction ID; never send full card details:

  • Paddle/web: use the support link in your Paddle receipt, Paddle buyer support, or email support@jemdogame.com.
  • Apple: request through reportaproblem.apple.com or Apple Support.
  • Google Play: use Google Play's refund flow; after its self-service period, contact Jemdo support with the order ID.

4. Cancellation is different

Cancelling stops future renewal; requesting a refund asks to reverse a completed payment:

  • Signing out, uninstalling, deleting local data or deleting an account does not cancel a subscription.
  • Cancel through the original purchase channel.
  • A cancellation alone does not create a refund request.